Privacy Policy for Sushi Hana Club App

Last Updated: February 12, 2026

Phone: (704) 910-3636

Address: 15719 Brixham Hill Ave, Charlotte, NC 28277

Welcome to Sushi Hana Club App ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). By using the Sushi Hana Club App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

Account Information:

First and last name
Phone number
Email address
Account password (encrypted)

Order Information:

Delivery address
Order details and preferences
Dining session information
Table numbers

Payment Information:

We do NOT store your credit card details
Payment processing is handled by secure third-party payment processors
We only retain transaction IDs and order totals for record-keeping

Profile Information:

Dietary preferences
Favorite menu items
Loyalty points and rewards history
Order history

1.2 Information Collected Automatically

Device Information:

Device type and model
Operating system version (iOS/Android)
Unique device identifiers
Mobile network information

Usage Data:

App features you use
Time and date of app usage
Session duration
Crash reports and performance data

Location & Camera Data: See Sections 2 and 3 for detailed practices.

2. Location Data Collection and Use

2.1 What We Collect

We collect your precise location data (GPS coordinates) when you use the App.

2.2 Why We Collect Location

Verify you are physically present at our restaurant before allowing orders
Prevent fraudulent orders placed from outside our premises
Ensure orders are routed to the correct restaurant location
Comply with our geofencing security measures

2.3 How We Use Location

Permission Required: We only access your location when you open the app and attempt to start a dining session or place an order.

Background Collection: We do NOT collect location data when the app is closed or running in the background.

Retention: Location data is used only for real-time verification and is NOT permanently stored. Location coordinates are deleted immediately after session verification.

Third-Party Sharing: Your location data is NOT shared with third parties, advertisers, or used for marketing purposes.

2.4 Your Control

You can enable or disable location permissions in your device settings:

iOS: Settings > Sushi Hana > Location > "While Using the App"
Android: Settings > Apps > Sushi Hana > Permissions > Location

Note: Location access is required to place orders through the app.

3. Camera Access

3.1 QR Code Scanning

The App requests camera access solely for scanning QR codes displayed on restaurant tables.

3.2 What We Do

Access your camera only when you tap the "Scan QR Code" button
Process QR codes locally on your device to identify your table
Use the QR code data to start your dining session

3.3 What We DON'T Do

We do NOT capture, store, or transmit photos or videos
We do NOT access your camera in the background
We do NOT access your photo library or camera roll
We do NOT use facial recognition or any image analysis

3.4 Your Control

You can deny camera access and manually enter table codes instead. Camera permission can be managed in:

iOS: Settings > Sushi Hana > Camera
Android: Settings > Apps > Sushi Hana > Permissions > Camera

4. Push Notifications

4.1 Types of Notifications

Order Updates: Order received confirmation, preparation status, ready for pickup alerts.

Session Alerts: Active dining session reminders, session timeout warnings.

Promotional Offers: Special deals, loyalty rewards, new menu items.

Account Alerts: Security notifications, account changes, password resets.

4.2 Your Control

iOS: Settings > Sushi Hana > Notifications
Android: Settings > Apps > Sushi Hana > Notifications
In-App: Settings > Notifications

4.3 SMS Communications

When you create an account or log in, we send a one-time verification code via SMS. Your phone number is used solely for account verification. We do not send marketing messages or promotional texts. Message and data rates may apply.

5. Third-Party Services

5.1 Firebase (Google LLC)

Used for push notifications, app performance monitoring, analytics, and cloud messaging.

Firebase Privacy Policy

5.2 Supabase

Used for secure cloud data storage, user authentication, and real-time order updates.

Supabase Privacy Policy

5.3 Google Play Services (Android)

Our Android app uses Google Play Services, which may collect device and usage data. Google Privacy Policy

6. How We Use Your Information

Process and fulfill your orders
Manage your account and dining sessions
Verify your location for security purposes
Send order confirmations and updates
Respond to inquiries and support requests
Send promotional offers (with your consent)
Analyze app usage to enhance functionality
Detect and prevent security incidents
Comply with legal obligations

7. How We Share Your Information

We do NOT sell your personal information.

We may share data with trusted service providers (Supabase, Firebase, payment processors) who are contractually obligated to protect your data. We may also disclose information if required by law or court order. In the event of a business transfer, we will notify you before your information is transferred.

8. Data Retention

8.1 Active Accounts

Profile Data: Retained for the lifetime of your active account
Order History: Retained for 7 years for accounting, tax, and legal compliance
Payment Information: Card details NOT stored; only anonymized transaction IDs retained
Location Data: Deleted immediately after each session verification
Session Data: Deleted 24 hours after dining session ends

8.2 Deleted Accounts

Personal information permanently deleted within 30 days
Order history anonymized but retained for 7 years for legal compliance
Loyalty points forfeited and deleted immediately

9. Data Security

TLS/SSL encryption for all data in transit
Encryption at rest for sensitive data
Passwords hashed using industry-standard algorithms
Phone number verification for account access
Row-level security policies to restrict data access
Access to personal data limited to authorized personnel only

No method of transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify you within 72 hours.

10. Your Privacy Rights

Right to Access: request a copy of your personal data
Right to Correction: request correction of inaccurate data
Right to Deletion: request deletion of your personal data
Right to Object: object to certain processing of your data
Right to Data Portability: request your data in machine-readable format
Right to Withdraw Consent: withdraw consent where applicable

To exercise your rights, contact us at sushihanaclt@gmail.com or (704) 910-3636. We will respond within 30 days.

11. California Privacy Rights (CCPA)

California residents have additional rights including the right to know, right to delete, and right to opt-out of sale. We do NOT sell personal information and have not done so in the past 12 months. We will not discriminate against you for exercising your CCPA rights. Submit requests to sushihanaclt@gmail.com or (704) 910-3636. We respond within 45 days.

12. Children's Privacy

The Sushi Hana Club App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us immediately at sushihanaclt@gmail.com. We will delete that information within 48 hours.

13. Cookies and Tracking Technologies

The Sushi Hana Club App uses session tokens, local storage, and Firebase Analytics to improve functionality. We do NOT use cookies or tracking technologies for cross-site tracking or behavioral advertising. We do not respond to web browser "Do Not Track" signals as they do not apply to mobile applications.

14. International Data Transfers

Your personal data is stored on servers located in the United States. If you access our App from outside the United States, your information will be transferred to and processed in the United States. By using our App, you consent to this transfer.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date, notify you via push notification, display an in-app notice, and send an email for significant changes. Your continued use of the App constitutes acceptance of the revised policy.

16. Contact Us

Sushi Hana

Email: sushihanaclt@gmail.com

Phone: (704) 910-3636

Address: 15719 Brixham Hill Ave, Charlotte, NC 28277

Response Time: We aim to respond to all inquiries within 5 business days.

17. Additional Information

Governing Law: This Privacy Policy is governed by the laws of the State of North Carolina and the United States.

Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

By using the Sushi Hana Club App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.